When the goods are delivered to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature. From the time of received delivery of the goods, any loss or damage to the goods shall be at your risk. Any transit damage shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of the delivery.

Notification of claims

Damage in transit

If the goods arrive in a damage condition you must make a note on the carrier's delivery consignment note and report any shortages within 3days of receipt by fax or email.

In-correct goods

It is the costumer's responsibility to notify us of any in-correct good supplied within 3 days of delivery.

Non-deliveries

We will not accept any liability for goods lost in transit unless we are notified within 10 days from expected delivery date.

Under guarantee repairs

All goods over 14 days since receipt by the customer will be repaired inline with the manufacture guarantee and you should complete a customer service document that is to be sent back via post or emails to sales@fortress-stone.co.uk detailing your problem, this form is available from the customer services department on Tel: 028 93350202 or email for a copy. We will then contact you in detail and take next action to have your product repaired under guarantee. Where appropriate customer services provide details of your local authorised service centre. We advise all customers to retain box and packaging where possible, as you will be solely responsible for any damages caused due to packaging customer services will contact you and provide you with a returns reference number. This information must be clearly marked on the box as returns reference number. This information must be clearly marked on the box as returns will be accepted and returned. Without it will be returned and not accepted.

Cancelled and returned goods

In acceptance with the distance selling regulations 2000 you may cancel an order within 7 days of receipt of the goods. You are required to send a notice of cancellation in writing, fax or email, your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute cancellation. If you exercise your right to cancel such goods the owner of the goods will revert to the supplier. The regulations impose a responsibility on the customer take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation. This provision is designed to ensure such goods can be sold as new again. You will be wholly responsible for the cost of return delivery and return of the goods and damages will be at the customer's risk. We interoperate reasonable can also mean the goods are in perfect condition with all box and packaging intact. All accessories might be unopened including, remote controls, batteries. All goods allowed for return will be subject to a restocking fee plus cost of collection. Goods that have not been agreed by the customer services department for return will not be accepted and will be refused. Goods that do not meet the above criteria and are not resalable as new will be subjected to additional surcharges. Goods that have been purchased and have failed within 14 days of receipt will be collected insurance and replaced if they do not fall within manufacturers specifications. You should complete a customer service document that should be sent back via post, fax or email to sales@fortress-stone.co.uk detail your problem; this form is available from the customer services department on Tel: 028 93350202 or email for a copy. Goods that we find working to manufacturers specifications will be accepted back to the customer will also levy a surcharge at a minimum 15% of the invoice price plus a flat rate of £10.00 Administration fee for processing.

All transactions processed comply with the distance selling regulations 2000 for more details visit www.fortressstone.com

Other

You will own the goods once we have received your payment in full. You will receive an invoice receipt of the goods and copies are available by emailing sales@fortress-stone.co.uk. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of theses terms and conditions. The terms and conditions on our web site are subject to change at any time with prior notice to you.

Remittance Terms we accept major credit/debit cards including Visa, MasterCard and switch must provide us with your exact billing address and telephone number, which is held with your credit/debit card company.